Not to muddy up the thread, but after some trial and error I was able to get ahold of someone at ESS. I sent my measurements along with info on the measurement setup. They offered to send out a replacement tweeter, or diaphragm with instruction on replacing it. I'm leaning towards diaphragm so I get to take one apart and document it. I don't see the need to make them ship a whole 14.5lb tweeter to me. And for the record replacing the diaphragm was my idea durring the communication. They might normally just offer the whole tweeter.
If anyone needs to contact ESS here is my suggestion: emailing [email protected] seems useless (never received a response). Calling the number they have listed on the return/refund policy page between ~3pm-5:30pm Eastern is the only luck I had. I do have an email address for someone there but I don't feel it is prudent to post it. Send me a PM if needed.
[EDIT] 11/30
They opted to send an entire pair of tweeters. Wow
Tracking has sat in "shipping label crated' status for the entire week. I'm being patient.. I swear.
Comments
Thanks for the post.
Not to muddy up the thread, but after some trial and error I was able to get ahold of someone at ESS. I sent my measurements along with info on the measurement setup. They offered to send out a replacement tweeter, or diaphragm with instruction on replacing it. I'm leaning towards diaphragm so I get to take one apart and document it. I don't see the need to make them ship a whole 14.5lb tweeter to me. And for the record replacing the diaphragm was my idea durring the communication. They might normally just offer the whole tweeter.
If anyone needs to contact ESS here is my suggestion: emailing [email protected] seems useless (never received a response). Calling the number they have listed on the return/refund policy page between ~3pm-5:30pm Eastern is the only luck I had. I do have an email address for someone there but I don't feel it is prudent to post it. Send me a PM if needed.
[EDIT] 11/30
They opted to send an entire pair of tweeters. Wow
Tracking has sat in "shipping label crated' status for the entire week. I'm being patient.. I swear.